Terms of Service

1. Scope of the service and agreement

TripNaru supports travel information search, AI itinerary generation and viewing, trip storage and records, booking information management, and translation, interpretation, and transit guidance through available app features. Some features require sign-in, device permissions, a paid product, or separate preparation. Introductory demos and products in preparation are distinct from services that are actually available.

Use of the service begins according to the steps shown on screen and the user's consent. A published price or creation of an order alone does not complete a paid purchase. Check the product, amount, and period on the purchase screen, then confirm payment approval and order completion.

2. Accounts, guest use, and safe use

Information made public to guests can be viewed without signing in. Account-based features, such as viewing or saving itinerary results, purchasing, and posting, require sign-in. To link a trip started as a guest to an account, follow the instructions shown on screen.

Use your own account and accurate information, and keep your sign-in methods and devices secure. If you suspect your account has been taken over, check your sign-in provider's security settings and notify the company. When entering information about a travel companion, respect their rights and obtain any necessary consent.

This service isn't intended for children under 14. Paid contracts made by minors are subject to protections required by law, including consent from a legal representative. A contract made without that consent may be canceled as permitted by law.

3. AI guidance and traveler verification

Itineraries, translations, and recommendations are for reference only. Sources may contain errors, information may change, and AI may misinterpret it; actual operating hours, availability, transportation, and prices aren't guaranteed. Verify important matters such as food allergies, travel safety, entry requirements, and visas directly with the relevant authority or provider.

Place recommendations or booking requests shown on screen aren't confirmed reservations. Don't assume payment is complete or a booking has changed based only on an AI response. The service doesn't replace emergency response, medical care, or legal advice, and the company doesn't exclude its own legal liability for intent or negligence on the basis of this notice.

4. Paid products, prices, and service periods

Current products include a free plan, extra trip storage slots, and the Trip Pass and restaurant reservation package, which are being prepared for launch. The former Route Pass isn't sold to new customers. Current prices, service periods, and purchase availability for each product can be checked Fees.

Unless otherwise stated, paid products are a one-time charge for the unit shown on the purchase screen. Running out of voice minutes or ending a trial alone won't trigger an additional charge. Advance information about features in preparation doesn't mean they've already been provided; you can review the final terms again before paying.

Prices in Korean won on the web may differ from App Store prices by region and currency. The actual charge is based on the currency shown on the payment confirmation screen and receipt; completed purchases are not recalculated retroactively using later prices. Restoring a purchase on the same account is not a new purchase of the same product.

5. Withdrawal, refunds, and service disruptions

For products sold by the company on the web, requests may be submitted under Refund policy. App Store payments may use that store's submission process, and for external bookings, check the contracting party and terms in Section 6 below. This distinction does not exclude statutory rights to withdraw or obtain a refund.

We do not reject all refunds simply because a product is digital. We consider together whether supply has begun, what portions remain undelivered, whether advance notice was given, and whether legal requirements are met. Supply that differs from its description or advertising, duplicate charges, and portions unusable due to the company's responsibility will be corrected or refunded under the law and the individual contract.

6. External bookings and restaurant reservations

For products booked and paid for on external sites, the contracting party, final price, and cancellation and refund terms are shown on the seller's page and booking confirmation. Even when a booking page is provided in the app, the seller or payment recipient may be a separate business. The sale of TripNaru software products and transactions for external travel products are separate contracts.

When we directly book restaurants for you, we distinguish between request received, under review, confirmed, and failed. Reservation-pack uses are counted based on a confirmed restaurant reservation. Meal charges, deposits, and no-show fees may be separate from the restaurant direct-booking fee, so check the details before booking. Connecting a reservation does not exempt the company from responsibility for its own explanations, forwarding, or handling.

7. User posts and permissions

Rights to user posts, including reviews, comments, and photos, belong to their authors. Users grant the Company a non-exclusive, royalty-free right to store, display, and transmit posts as needed to provide the service, and to adjust their size or format or excerpt them for sharing or previews selected by the user. This is not a blanket grant of rights to use them for separate advertising outside the service or for independent AI training.

You must post only content you have the right to share, and you must follow Community Guidelines . If you delete your post, ordinary public use will stop. Copies already saved by others, and records needed for legal retention or dispute handling, may remain separately.

Posts may be temporarily hidden or removed following reports, automated checks, or operator review. Repeated or serious violations may lead to writing restrictions. Authors can contact us to learn the reason for an action and appeal it. We don't remove content solely for fair criticism or a low rating.

8. App points

If the app offers points for visit reviews, a review with at least 3 photos will earn 100 points when approved after using our restaurant booking service. A positive review or high star rating is not required to earn points.

9. Prohibited conduct and restrictions on use

Account theft or impersonation, violations of privacy or others' rights, posting illegal or harmful content, manipulation of payments or rewards, bypassing service security, and unauthorized bulk requests that disrupt normal operation are prohibited. This does not impose a blanket ban on reading public pages by ordinary means.

We may take necessary measures, such as restricting posts or access, in proportion to the nature and risk of a violation. Except for urgent security or rights-protection measures, we will explain the reason and how to appeal. Remaining entitlements of paid users are handled according to law and the Refund Policy.

10. Account closure and personal information

You can request deletion after verifying your identity in the app's account screen, or hello@tripnaru.comYou may submit a request through. If there are pending reservations, remaining restaurant-pack credits, or refunds still being processed, the app’s automatic deletion process may be put on hold. You may contact us to request cancellation, a refund, and deletion together; we will not use this as a reason to deny your exercise of privacy rights.

Personal information to be deleted, records retained by law, and technical or cost records that can be managed separately from the account are distinguished in the Account Deletion section of the Privacy Policy. Deleting the app or signing out alone does not delete your account or server data.

11. External content and intellectual property

The company’s interface, software, and editorial content, as well as externally sourced photos, videos, and trademarks, belong to their respective rights holders. Attribution does not grant permission for unrestricted reuse. Section 7 applies to user posts.

When using YouTube content YouTube Terms of Serviceand YouTube API Services Terms of Servicealso apply. These terms do not request permission to access private data in your YouTube account.

12. Changes, suspension, and liability

We may change or temporarily suspend features for maintenance, security, or supplier changes, among other reasons. Where possible, we will give advance notice of planned suspensions and important changes; in urgent cases, we will notify you afterward. If the company is responsible for being unable to provide a paid service, we will take appropriate action for the remaining period or undelivered portion.

The company is liable under applicable laws for damages caused intentionally or through negligence. We do not broadly disclaim statutory liability on the grounds that information is external or a feature is free.

13. Amendments, inquiries, and dispute resolution

When we amend these terms, we will announce the changes and effective date through the service. Significant changes that disadvantage existing users will be announced in advance and go through any required consent process. We will not retroactively change existing purchase terms through simple wording updates. Mandatory legal provisions and more favorable terms already agreed with users take precedence.

For inquiries and objections, Contact pagecan be submitted via. Korean law governs, without excluding mandatory consumer-protection provisions in the user's place of residence; jurisdiction is determined under applicable law. For consumer counseling, contact the 1372 Consumer Counseling Center.